I treated the internal organization as a product. I conducted a Meta-Discovery to
identify why product decisions were failing and implemented a unified Discovery
Framework to shift the culture from “Execution-First” to
“Certainty-First.”
Internal Audit
Facilitated workshops with 20+ stakeholders (PMs, BAs, Eng) to map the “Value Leakage” in our current delivery cycle
The Framework
Co-designed a tailored Double-Diamond workflow and a RACI Matrix to clarify ownership, ensuring no design work starts without a validated problem statement
Engineering Alignment
Acted as a mediator to rebuild trust with dev teams by introducing “Discovery Planning,” ensuring that by the time a ticket hits a sprint, its business value is 90% “de-risked.”